Sunday, 20 March 2016
Grand scheme of things
I've pondered hard on whether to post this very minor matter, it's a very first world problem & in the 'Grand scheme of things' means diddly squat.
My lovely husband has a very traditional view on life in that he is the provider. We are both lucky that we are both in well paid secure jobs which means our little family has a good standard of living. I do realise how fortunate we are.
Yesterday morning he told me to get ready & that he would take me out for a charm for my bracelet. I was lying on the sofa with a minor cold keeping warm under my finished blanket. I was going no where. He then offered to take me to Hobbycraft & I thought to myself ohh I'd rather like a pompom maker but no I was still happy with a bundle of tissues & to stay on the sofa.
He then offered to take me to Abakhan to use my £5 off voucher Mike had won & we kept on forgetting to redeem. This did make me get up from the sofa, showered, dressed we were off.
We visit the Mostyn branch often, it is staffed by very knowledgeable ladies (in the fabric department) & we always visit the cafe for a nice lunch. The location is nice & the only thing I've ever had against the Mostyn branch apart from a few minor issues with the yarn building is that each department is housed in separate buildings. I have a set routine when visiting. Fabric department first, a mooch round the home furnishings, peruse the craft classes on offer, lunch, yarn shop then finally the craft shop then departing with car boot full of goodies.
The fabric department was as always a pleasure to shop in . Mike bought me two x 1.5 meters of two different Liberty fabrics & two meters of a navy cotton fabric. We had a lovely chat with the lady who served us & she signed me up to their new reward scheme.
You are given a card & if you spend over £15 you get a stamp. You are given various rewards at different stamp levels. We spent over £42 & while I was expecting one stamp the card was stamped twice. This troubled me slightly as Mike is a cheeky so & so - he will always ask for more. If I'm close enough I normally tell the person to ignore him.
I looked at a couple of craft classes I was interested in taking. An overlocker one & a machine embroidery one. We then went for something to eat. All very nice.
We then visited the yarn building. I had no plans to buy yarn but I always like to have a look. Then I saw the display of West Yorkshire Spinners yarn & went straight to heaven. We did have a good look round the shop & Mike was very encouraging. We returned to the WYS display & I looked at the 4 ply Signature range. I put two balls in my basket & Mike put another two in along with a crochet hook. He was going to buy me the Illustrious book which I had been after for ages & promised me a return visit to by me the yarn I declined the offer of the book due to the amount he was spending. As I said earlier we are frequent visitors. I could get it another time. Anyway after a lacklustre response to a knitting needle enquiry we decided to pay.
The staff member who was serving a customer at the next till was encouraging her to sign up to the reward card. 'For every £15 spent you get a stamp dear' this appeased my slightly troubled mind over having my card stamped twice earlier on. We thought we had spent around £30 & this was confirmed when my yarn was put through the till.
'I can only stamp your ticket once' the assistant told us 'as it has come up as two separate transactions' Mike asked in a slightly bemused manner what she meant as we were paying for the one transaction. 'No it's two transactions one for £21 something & the other £9 something this means I can only stamp your card the once for the £21 transaction.' Which she proceeded to do so. After further queries we decided to leave it & left the shop. Instead of our usual visit to the craft shop we headed for the car.
Now this troubled Mike to the extent of stopping in a car park on the way home to phone Abakhan. The phone was eventually answered by what sounded like a slightly bored teenager & I took over the phone call after looking at Mikes incredulous expression.
She told me that the yarn staff member was right, that there were teething problems with the new introduction & issues were being passed to the marketing manager. I asked her to confirm that if I had bought a variety of smaller priced items which totalled £15 then I wouldn't be eligible for a stamp. She agreed with me . She tried to backtrack at one point of the conversation but as I then had that slightly incredulous look on my face I can't quite remember at what point she backtracked. I pointed out that Abakan really need to up their staff training on matters like this & to ensure the marketing boards in the stores are changed to reflect the true nature of the offer.
I've sent an email of complaint in & after the dismal experience of speaking to the slightly bored teenager informed both that I will not be returning to Aberkan & would be taking my not inconsiderable yearly craft spend elsewhere. I'm not if I'm honest expecting a response back from Abakhan & the only reason we haven't returned the items we bought is that Mike refuses to go back to the place but as I say 'In the grand scheme of things' it's nothing really.
I wish I had gone to Hobbycraft for a pompom maker instead.
According the the receipt & Abakhan the three multicoloured yarns were one transaction & the red yarn along with the crochet hook was a separate transaction. Yet all on the same receipt & one total of £31.60 paid- madness. If I do get a response I might jolly well copy & paste it as a post in the week.
Hope you are al well xx